Last updated: 19 August 2026. Card purchases on the English site are processed by Paddle as merchant of record.
If you bought credits by card and have not used them, email hello@imgtrans.com within 14 days of purchase with your order number. We will request a refund through Paddle.
Credits already spent on image translation or product photos are generally not refundable, except where required by law or if the service failed to deliver a result due to our error.
Email hello@imgtrans.com from the same address you used at checkout. Include the Paddle receipt or order number. Paddle may contact you to complete the refund.
Please contact us before disputing a charge with your bank so we can help faster.